You don't receive balens? Write this topic!

Discussion in 'Help and Support' started by Biggest Black Joker, May 14, 2016.

  1. Biggest Black Joker

    Biggest Black Joker The Biggest Black Joker Moderator

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    Dear players!
    If you buy balens, but they did not come to your game account, the first thing - immediately contact technical support, provide the following information:
    • Your server and nickname;
    • Date and time of replenishment;
    • Number of purchased diamonds and spent portal dollars;
    • Props payment possible (screenshot came to the post office payment report, a screenshot of the purse or account, scan a check);
    • Transaction number (without it we can not help you).
    After sending the request to the support service in this topic to duplicate your appeal and enter the application number, which you can see in the list of tickets.
     
  2. Twinkle

    Twinkle Member

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    S13: Lucky Days
    Nick: Twinkle
    Time of purchase: 14/05/2016 21.45
    Amount: 12000+20% (14400 balens) spent 100$
    Tickets: 21412 & 22937
    Unable to add screenshots (gives an error when uploading)
     
    Sandy Rocks likes this.
  3. Cdcd

    Cdcd New Member

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    S7 : Dungeon Keeper
    Nick : Cdcd
    Time of purchase : 14/05/2016 time no longer know
    Amount : 2400+10% ( 2640 balens) Spend 20$
    Tickets : ID plată 992177420895916 ( paysafecard )
    Unable to add screenshots (gives an error when uploading)
     
  4. Biggest Black Joker

    Biggest Black Joker The Biggest Black Joker Moderator

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    Hi. Sumbit ticket to our support and paste ID.
    Hi. Thank you for report.
     
  5. player [13329366]

    player [13329366] New Member

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    s23:sunlight, Blackdragon, ok here's what's up i played dragon orb to day and won 2 sets of 10 balens, but only recived 1. I aint worried about 10 balens seems as hoe my missing 300 was never replaced, but if this keeps happening lots of players might get mad lookinto the bug that causes that. thank you ...ill add screen saver in next reply not sure i can do it but going to try.
     
  6. player [13329366]

    player [13329366] New Member

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    it wont up load.
     
  7. Biggest Black Joker

    Biggest Black Joker The Biggest Black Joker Moderator

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    Hi. Please, say your support ticket's ID.
     
  8. MommysRule

    MommysRule Active Member

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  9. player [13466172]

    player [13466172] New Member

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    i have recharge but i dont get it in the game..why ?
     
  10. Van [12897179]

    Van [12897179] Member

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  11. Guts

    Guts New Member

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    Hi,
    I just recharged for $100.00 and $20.00 and the $20 can through but the $100 didn't. It all seemed fine when I payed but I didn't get all the credits. I purchase enough to go to VIP 8

    Server S25 Miracle
    Nick roberto99
    Date 23/6/2016 time approx. 02:15 just before invaders
    Recharge $100 for 14400 Balens

    Details in bank account Hold PAYPAL *XSOLLA 101XP.CO Auth 502414 VC 053421

    Thanks
    Rob
     
  12. player [13916165]

    player [13916165] New Member

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    ive sent ticket with attachment and still have not recieved my balens what is the deal here either balens or money back
     
  13. Rxyoshi

    Rxyoshi New Member

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    I'm curious as to how long it takes for any of these issues to be resolved. Been a week now that I've been waiting for a reward event and the information pending with that event is still up in the air.
     
  14. Alanni

    Alanni New Member

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    • Your server and nickname; S19 Olive Tree
    • Date and time of replenishment; 13/09/16 approx 18:25 GMT
    • Number of purchased diamonds and spent portal dollars; 2420 for $20
    • Transaction number (without it we can not help you). 69517
    • Couldn't upload screenshot of PayPal transaction, but sent with ticket
     
  15. Ava Gary

    Ava Gary New Member

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    • Your server and nickname; S47: Dungeon; Ava Gary
    • Date and time of replenishment; 11/14/16 approx 8:25 EST
    • Number of purchased diamonds and spent portal dollars; 6325 for $50 x2
    • Transaction number (without it we can not help you). 1095378980578173 and 1095379013911503
    • Will not allow me to upload a pdf file
     
  16. player16047977

    player16047977 New Member

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    [
    • Your server and nickname; s46 Akatsuki
    • Date and time of replenishment; 15 November 2016 2:00 am
    • Number of purchased diamonds and spent portal dollars; $10
    • Props payment possible (screenshot came to the post office payment report, a screenshot of the purse or account, scan a check); not work upload a pdf file....
    • Transaction number (without it we can not help you). Payment ID 986831328094616

    15 November 2016

    1155
    £6.69
    Subtotal
    £6.69

    Transaction Fee
    £1.34
    Total
    £8.03

    [​IMG] Paid with PayPal Ayane1221@hotmail.com
    Payment ID
    986831328094616
     
  17. ❤Ebby~Rose❤

    ❤Ebby~Rose❤ Registered Users

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    Hi player16047977,

    I have forwarded your info to our tech team, but please submit a support ticket. Once you have completed that step reply to this message with that ticket number. Below I have added a link to a Guide that will hopefully help you with your ticket submission.

    [Guide] Dragon Blood: Submitting a Support Ticket from Facebook.

    I will stay on top of this and hope to get your ticket number soon. Thank you.
     
  18. ❤Ebby~Rose❤

    ❤Ebby~Rose❤ Registered Users

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    Hi player [17846756],

    You information has been forwarded to our tech team but please submit a support ticket. Once you have completed that step reply to this message with that ticket number. Below I have added a link to a Guide that will hopefully help you with your ticket submission.

    [Guide] Dragon Blood: Submitting a Support Ticket Using 101XP Portal
    Without your ticket number we will not make much progress so please get that to me very soon. Thank you.
     
  19. player16047977

    player16047977 New Member

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    i know it already, its not work spport ticket...i did tired doing it
     
  20. Ava Gary

    Ava Gary New Member

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    I had the same issue.