Important User complaints

Discussion in 'Help and Support' started by Mad Moxxi, Apr 9, 2018.

  1. Mad Moxxi

    Mad Moxxi Administrator Staff Member Community Manager

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    upload_2018-4-9_14-4-8.jpeg
    Heroes!
    You know that there are so many players that can discturb you and interfere into your gaming process. Moreover, sometimes you can be muted or banned and customer service specialist, unfortunately, may be overwhelmed with hundreds of tickets and can't answer you right now.
    So, now, you can now send your questions here to understand what happened and why or share screenshots of the violators.


    !Necessarily!
    What must be written in your message for this thread:
    1. Nickname of the player
    2. Server
    3. Screenshot of the violations (screens without a date won't be considered)

    Please, remember, that when you start to play games on this portal you accept the rules of the game, chat and forum. You can get acquainted with them on our forum.

    We would like to make your game more comfortable.

    (If your messages don't meet the requierments, the will be deleted!)
     
    Last edited: Apr 10, 2018
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  2. ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ●

    ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ● Active Member Moderator

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    What if we are unable to get screen shots added to this?
     
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  3. Xen Hexia

    Xen Hexia Active Member Moderator

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    ID 303110
     
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  4. Kaunas

    Kaunas Well-Known Member

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    Moxx I was the first person who started fight vs alice and won`t stop even if I get banned. Reason why? I was non stop attacked and targeted by her verbally. I have more than enough people as a witness and I don`t know even if it was proper investigation when miki asked me to submit statement to her e-mail. When I started my fight I find out that there is more than 30 people who are not happy. As I said game is not in North Korea and we should follow EULA rules and nothing else. Those double standards is really pissing me off. If no actions will be done to kick out alice from the game mods I will use all my solicitors and money to support my case in a civil court :) I accepted EULA rules and there is nothing saying that mods can abuse players and power.
     
  5. Mad Moxxi

    Mad Moxxi Administrator Staff Member Community Manager

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    As it is written -> If your messages don't meet the requierments, the will be deleted!

    Please, follow the rules so your complaints can be proccessed.
     
  6. Mad Moxxi

    Mad Moxxi Administrator Staff Member Community Manager

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    The screenshots MUST be.
     
  7. ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ●

    ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ● Active Member Moderator

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    I am blocked from adding ss here and cant send ticket in game as well. I have tried the facebook messenger many times and always get ignored for weeks or longer. Any other clever way you recommend that will not work for me? Venom suggested the direct messenger to support that pops up for him when he logs in but does not pop up for anyone else, why is this?
     
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  8. Bejszi

    Bejszi Well-Known Member

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    How you can be blocked from adding SS? I think it's not possible ... Send me pm :) we will find a way how to post it.
     
    Last edited: Apr 10, 2018
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  9. Sierra

    Sierra New Member

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    ID 303352 still waiting for my void to be fixed. all I get is black screen.
     
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  10. Edna

    Edna Member

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    Penny
    s56
    i got muted w0 warning

    this dragon korea blood now?
     
  11. Kaunas

    Kaunas Well-Known Member

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    Mad Moxx I want to see visible evidences why I have new chat ban for 30 days. I`m had enough of this North Korea dragons and being targeted...Just tell me to quit the game and its done if this 101 xp trying to do.
     
    Last edited: Apr 12, 2018
  12. Edna

    Edna Member

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    agreed i got no warning from mod about my mute
     
  13. ⱮƐᶑƲṤѦ

    ⱮƐᶑƲṤѦ New Member

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    I have many friends now who have been muted for no reason. One friend say she get muted for using Caps! Really? So now we not allowed to use CAPS? This frenzy need to stop. It getting out of hand and innocent people getting banned with no warnings. Please Devs do something!!!
     
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  14. Xen Hexia

    Xen Hexia Active Member Moderator

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    [​IMG] [​IMG]
    Venom S1 csa chat talking about spanking. Its just nasty to be honest and he does it every season. This is from Tuesday.
     
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  15. ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ●

    ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ● Active Member Moderator

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    I am Peppermint on S56 and I have been muted without being told or having reason.
     
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  16. ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ●

    ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ● Active Member Moderator

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    Just found out my other server toon Skellyn on S64 is also muted for 15 days. No warning, no notification, no reason.
     
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  17. Edna

    Edna Member

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    same here to
     
  18. Edna

    Edna Member

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    3 day tho
     
  19. Edna

    Edna Member

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    i wonderr y he never gets in trouvle 4 this
     
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  20. Edna

    Edna Member

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    noob
    Pep
    me
    & more