Unable to Retrieve my Gift for Top up

Discussion in 'Help and support' started by bearypui, Jun 17, 2016.

  1. bearypui

    bearypui New Member

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    Please advice
     
  2. Fisoes

    Fisoes New Member

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    Same here bought 10k gold but no topping up gifts, i send a ticket and they said this:

    Hi Fisoes, Once the problem is fixed, we'll discuss refunds with the developers. We'll inform all the players on the outcome.



    i made a picture from the list of items i can get. I want them thats why i topped up xd
     
  3. bearypui

    bearypui New Member

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    Noted and thank you.
     
  4. Boyka

    Boyka Member Moderator

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    To work on your ticket we shall need the following information:
    1. Social Network.
    2. Title of the game.
    3. Server's name.
    4. Name of your character.
    5. Your user ID.
    6. A detailed description of your problem with screenshots. ( i know isn't working this right now)
    provide other details thanx
    https://en.101xp.com/help/200764895/206552369