top up never loaded

Discussion in 'Help and Support' started by Keign, Jan 3, 2019.

  1. Tiberius

    Tiberius New Member

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    tried to recharge using the my bank account and was already been deducted, already filed a ticket too but it seems you guys are very reluctant on fixing issues related to money.....i also did uploaded the transaction to support my claim...do i have to bring it to a much superior audience or what?
     

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  2. Tricia

    Tricia Active Member Staff Member Moderator

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    Dear Keign
    Good you send ticket, they check it right away when are back in office again. Sorry to delay but its holiday season to them too.
    Could you be so kind and tell me your ticket nro? Thank you
     
  3. Tiberius

    Tiberius New Member

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    its 367792 `any support and assistance would be deeply appreciated tnx and hopefully we can rectify this issue asap
     
    Last edited: Jan 3, 2019
  4. Tiberius

    Tiberius New Member

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    its already 2 days past and still no action on my issue, how long are the admins of this server usually take their holiday?!!!!
     
  5. Tricia

    Tricia Active Member Staff Member Moderator

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    Office is open monday to friday, how ever ppl's get normal holidays too.
    I asked your ticket but havent got any answer so that means they are not in the office. So hope we get answer next week. Im sorry this delay ....
     
  6. Tiberius

    Tiberius New Member

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    :mad: i'm starting to think that this is just a damn circus sideshow..... there is no damn support working to assist customer having issues....:mad:
     
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  7. Tiberius

    Tiberius New Member

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    tsk hopeless... worst customer service ever!!!!