Hello! If you have spent recharge balens during this event then you should have been allotted lottery codes which no one is able to claim. We need tickets for this mishap so all players may receive due compensation. Tickets should include your roleid and a SS of the amount you have spent which is shown in the lottery. To include your roleid please right click on your game and hit the copy roleid from the menu. As this event is still active please update the amount you have spent until it is fixed please. If you have any questions concerning how to place tickets there are actually quite a few options. Option 1 is to hit support at the top of the game screen. Once you are there, there will be options for FAQs. Any of the options are suitable for the next step. Scroll to the bottom of the page and just say NO and the ticket screen shall appear. If a direct ticket is not working, you may email support directly at email@example.com The email should include your Server, Game Name along with the SSs and roleid. You may also message directly using the same criteria for the email on the fb app page https://www.facebook.com/dragonbloodgame or through https://www.facebook.com/101xp If all of these options have failed you, please remember that we have a DragonBlood Discord Channel where the game moderators can be easily contacted to assist you with game issues. https://discord.gg/Pa7rH7X We look forward to hearing from you! Happy holidays.