support problems

Discussion in 'Discussion' started by Tarlna, Nov 27, 2016.

  1. Tarlna

    Tarlna New Member

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    I created a second char on IE and charged 10$ on that account it said unable to put through at this time, But the payment went through the bank and I still have no balens on the character.

    Name Ladyheart
    server Cryptking s54 I believe

    I have tried submitting a ticket and it sits on please wait and doesn't access ticket at all on either chrome or IE.

    Seriously the money went through give me my dang balens.
     
  2. Kaunas

    Kaunas Well-Known Member

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    Tarlna I had the same situation and after 3 days my money back to my bank account...
     
  3. LightRuler

    LightRuler Member

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    When clicking *submit a ticket*, you should wait a bit to load, have you tried that, or it's actually gives you an error or something?
     
  4. Tarlna

    Tarlna New Member

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    it just sits on please wait it doesn't load at all I left the screen up for 3hrs and it never changed
     
  5. Scooby Doo

    Scooby Doo Member

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    Have you tried using a different browser ?
    If it still doesn't work we will gladly look into it for you.

    Greetings
     
  6. Tarlna

    Tarlna New Member

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    Also it seems that the game tried to refund 5$ no clue why since I charged 10$ but my bank didn't go for that and denied it.
     
  7. Tarlna

    Tarlna New Member

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    I tried on both chrome and IE same thing just sits, I will try again
     
  8. Scooby Doo

    Scooby Doo Member

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  9. Scooby Doo

    Scooby Doo Member

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    Feel Free to visit the Facebook page and submit your ticket there it goes straight to the support team.
    I hope they fix it as soon as possible for you.

    Greetings.