site down?

Discussion in 'Help and support' started by LarJass, May 23, 2020.

  1. LarJass

    LarJass Member

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    the game is down.......again?
     
  2. LarJass

    LarJass Member

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    nvm
     
  3. Zoe[12031570]

    Zoe[12031570] Active Member

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    Okay it works fine for me, let us know if you have any issues plz :)
     
  4. Zoe[12031570]

    Zoe[12031570] Active Member

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    I think there might be some issues getting in game, we have passed it on.
     
  5. Bonnie

    Bonnie Active Member Staff Member Moderator

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    game is ok now
     
  6. player [13203680]

    player [13203680] New Member

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    game is not ok 2 day have problem with login bout 1+ till log and after log lag, usually i i am not lagging
     
  7. lowe.annemarie005 [27180024]

    lowe.annemarie005 [27180024] Member Moderator

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    we are aware there is a log in problem and it is being worked on
     
  8. Angel_Eyes

    Angel_Eyes New Member

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    Is there any Gm or support looking at this forum at all. I have been trying to go on my Wigs and Claws game all day and it will not load at all. So I have missed everything. Will you please fix and give me Compensation for the problems... My name on there is Athena Barr... All I am getting is a complete black screen and will not load at all
     
  9. lowe.annemarie005 [27180024]

    lowe.annemarie005 [27180024] Member Moderator

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    Hi Athena, yes we are aware and have passed it on to the devs, I am sorry for the inconvenience and hopefully it will be fixed soon, I take it you have more than one account ? are you only having problems getting in on one of them and which server/s please
     
  10. Bonnie

    Bonnie Active Member Staff Member Moderator

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    1st thing to do when game is down is put a ticket in
     
  11. Zoe[12031570]

    Zoe[12031570] Active Member

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    Here are 3 things you guys can try;


    1) Try to use another browser as example, explorer or edge browser
    2) Delete or disable all plugins in the browser
    3) Disable or delete VPN, Antivirus and firewall

    If this does not work, unfortunately there is not a lot we can do until Monday when everyone is back from the weekend. About compensation that is up to the devs, I will pass it on. Sorry for the trouble it causes everyone affected byt this issue.
     
  12. char78613 [11195721]

    char78613 [11195721] New Member

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    I have not been able to load anything from the game center for 2 days. After I click on my game, Queen of Dragons, all I get is a blank page. There are 2 other players in my guild having the same problem. I can load by using a browser, but another guild member can't load through anything. I have tried to load other games that I play and they won't load either. Server 2, IGN Dyna, guild CrazyTrain.
     
  13. Zoe[12031570]

    Zoe[12031570] Active Member

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    We are aware of it and have passed it on, we cannot do anything until Monday. Plz try what I put in my last answer and if it does not help, you have to wait :( If someone cant sent a ticket on your behalf plz tell them to do that.
     
  14. Angel_Eyes

    Angel_Eyes New Member

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    Yes I cant get into any of them Paladin Revelation and salvation servers. Nemesis I sent you a message to see if you can out in a ticket for me. Cuz we have fought against the cross server dragon together on Paladin server and I have seen you around.
     
  15. roy4468 [26994578]

    roy4468 [26994578] New Member

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    Any word on if or when they may have this fixed i still can not get in all it is doing is trying to load. 4 days in a row
     
  16. lowe.annemarie005 [27180024]

    lowe.annemarie005 [27180024] Member Moderator

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    Hi Roy, they are working on it but I'm sorry at the moment we do not know when it will be fixed
     
  17. roy4468 [26994578]

    roy4468 [26994578] New Member

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    ty just wanted to see if there was any new updates