Rubies Bonus, disappeared????

Discussion in 'Help and Support' started by CandelLife, Apr 12, 2019.

  1. CandelLife

    CandelLife Active Member

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    My Rubies bonus disappeared without me cashing it out, happened after maintenance tonight. What happened???

    upload_2019-4-12_2-0-52.png
     
  2. CandelLife

    CandelLife Active Member

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    Not just me...

    upload_2019-4-12_2-4-4.png
     
  3. CandelLife

    CandelLife Active Member

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    submitted ticket
     
  4. CandelLife

    CandelLife Active Member

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    Ticket ID: 395921

    upload_2019-4-12_3-15-42.png
     
  5. player [22981172]

    player [22981172] New Member

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    Ticket submitted here too. anyone got a response yet?
     
  6. Fufu

    Fufu New Member

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    Cant event submit a ticket about mine! they seem to have removed the option to send tickets now!!
     
  7. Bejszi

    Bejszi Well-Known Member

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  8. Tahara

    Tahara New Member

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    I have the same issue, I will make a ticket as well for this.
     
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  9. CandelLife

    CandelLife Active Member

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    Yes they answered back to send a screenshot of how the event looks now but everytime I try to use the paperclip to send attachment it freezes my screen and I have to refresh the browser.
     
  10. CandelLife

    CandelLife Active Member

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  11. CandelLife

    CandelLife Active Member

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  12. Bejszi

    Bejszi Well-Known Member

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    Upload that screenshot to some hosting and send them link. That should work :)
     
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  13. CandelLife

    CandelLife Active Member

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    I sent them a link, no reply yet, they don't work weekends? Everyone is asking the same thing, when do we get our rubies back????
     
  14. ᗩᒪᒪᎩ

    ᗩᒪᒪᎩ Active Member Moderator

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    Hello!
    No they don't work on weekends so we have to wait till monday .
    Each player with the issue, please send tickets to support.
    Thank you for patience and understanding!
     
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  15. KARMATIME

    KARMATIME New Member

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    I also had my 2k and 8k Bonuses Disappear. I even accidentally bought the 2k one again losing 2k refill Rubies because I thought I was claiming the 2k refund right after reset. So I was 2k less refill rubies to spend in the Discount Shop. Submitted a ticket. I still have yet to hear back from them except for there Auto-reply. I hope they fix this soon. They should be giving everyone that was effected the max 20day payout right away not having to wait the 20days.
     
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  16. CandelLife

    CandelLife Active Member

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    Bonus Rubies has totally disappeared from the line up now, what?

    upload_2019-4-15_0-5-40.png
     
  17. Berrybasher

    Berrybasher New Member

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    at server reset (a little over an hour ago) if you didn't rebuy the rubies bonus the icon went away since the buying time for the new round of the event was over. hopefully we all get the rewards we would have gotten for waiting 20 days, I had bought all 3 hours before the maintenance that screwed everything up.
     
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  18. CandelLife

    CandelLife Active Member

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    We want our Rubies
     
  19. CandelLife

    CandelLife Active Member

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    YAY!!!! Thank you! Yes I checked, Rcvd!

    upload_2019-4-16_6-38-33.png
     
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  20. Berrybasher

    Berrybasher New Member

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    The malfunction was they posted the event 2 straight maintenance times and one of those was at the very end when it ran, the next was the very beginning. To me that malfunction sounds like a human error and not a coding error...