Reward balens stoled by the sistem

Discussion in 'Help and Support' started by ZarahRichul, Jan 27, 2017.

  1. Unknown

    Unknown New Member

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    I was just playing around I´m from S62: Ruby
    so suddenly after I bought Water Space anima and Earth Space anima.
    Some of my balens Disapeared. I was kind of annoying about it first it was 10 reward balens them 20 them 30.
    I was just chocked because I didn´t do anything to use any kind of balens I was just doing misions.
    I sent a ticket to the support I asked help for the GM on the server to help on it.
    So here is the funny thing:
    the next day in the morning 10 more reward balens disapeared just by doing dungeon... I leave it my character afk and I was checking on forums and all that looking for help. 10 more reward balens so that´s a total of 50 reward balens I was on 131 reward balens right after this I was on 81.
    I deleted cache, cleaned my browser and all that, after this the bug stopped and I started to keep comunicating with the GM´s
    I got an answer from dev: Hi, concerning reward balemns - the log showsyou got 82 left after getting water space anima.
    I keep explaining the problem about what happened asking for help or something I got my second answer: Hi, your expenditure since the 20th:
    Recharge balens: 200 Reward Balen package bought 4 times.
    Reward balens: 50 spent on pet training, 450 on Earth Space Anima, 450 on Water Space Anima, 50 more on pet training.
    I´m not crazy to expend balens on pet training... so.. I now know that I might lost my balens..
    -.-!! please fix this kind of bugs on the game... for some players just 50 reward balens is not a big deal... but for me it is.
    I give up on support sistem... lets´wait their last answer or something but I know that I lost those balens just because the game was bugged.
     
  2. Nivster

    Nivster Member

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    hi player what may of happened is if you dont have the pet training whistles and you click train it does cost you 10 balens to train.It may of slipped your mind to check if you had training whistles???
     
  3. MuffinProof

    MuffinProof Registered Users

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    No wait, seriously? I thought it might have been that pet thing or something else that failed to pop up a warning about consuming reward balens, but now I see I'm not the only one experiencing this problem.
    I too have been losing my reward balens last few days, 10 at a time. I only have 4 reward balens left not, so it seems whatever's going on can onyl take exactly 10.
     
    ZarahRichul likes this.
  4. Unknown

    Unknown New Member

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    same issue but none answer from the dev´s. this is so stressfull I contact everyone I tried to talk with the dev´s using the support sistem.
    This is so boring trying to play the game and bugs like this suddenly apear.
    you have to report this.. sent a ticket and ask to a GM to help you..
    To make them see that this is not only you having the same issue
     
  5. Unknown

    Unknown New Member

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    I wasn´t Nivster.
    I didn´t use my pet training. I was just sit waiting to see what´s going on. It was a bug on the game
     
  6. Unknown

    Unknown New Member

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    I wasn´t buying that I was just afk watching while the reward balens disapeared
     
  7. Unknown

    Unknown New Member

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    try to sent this to the devs on support they might help us on this if they know that it´s not just a few players loosing reward balens
     
  8. ❅BlackWidow❅

    ❅BlackWidow❅ Member

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    Hello! I will ask tech's to check about this issue with balens, and to send a report to Dev's..Seems you are not the only ones with this Problem, and it happend to me as well.I hope this issue will be fixed soon..Be pantience and Thank you Both!
     
  9. MuffinProof

    MuffinProof Registered Users

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    Please don't take this the wrong wya, but I am glad it happened to you a well. And thank you for taking notice of this.
     
  10. ❅BlackWidow❅

    ❅BlackWidow❅ Member

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    No worries hehe, im glad too becouse this way we can help you both for sure and hope soon.
     
  11. Unknown

    Unknown New Member

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    well I´m still waiting for answers from the dev´s xD jajaja
    it´s like someone told me.. I have to be patiente and wait
     
  12. ❅BlackWidow❅

    ❅BlackWidow❅ Member

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    The Dev's are on Vacation till Feb 6..So You need to be pantiece ^^
    We will inform you when we have news about this issue.
     
  13. MuffinProof

    MuffinProof Registered Users

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    Now that it's the 6th, I'm gonna bump this thread.
     
  14. MuffinProof

    MuffinProof Registered Users

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    Double BUMP
     
  15. MuffinProof

    MuffinProof Registered Users

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    Ok, this happened again today