recharged failed

Discussion in 'Help and Support' started by player28875620, Jul 27, 2019.

  1. player28875620

    player28875620 New Member

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    hi just recharged id number 31315789 did not credit me topaz. Annoiato server s78
     
  2. MsA[27983324]_1

    MsA[27983324]_1 Moderator Moderator

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  3. player28720310

    player28720310 Member

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    Okay, I know I am not the only one in this regards. The recharge failed completely. It showed going through no problem but waited my 1/2 hour to report it. Tickets DON'T work. This seems to be all who try. It takes your money no problem but is not recognized in game. Was on Day 5 of Easy Income and I don't want to have to start that all over again like last time. That was VERY frustrating.

    So did not get the topaz, day 5 stamped, gifts, etc. I am not the only one this has happened to on server 17.
    Now we have a few cranky players.

    Game plan to fix this and give people back what they paid for? Let us know asap.

    Emerald Fever
     
  4. player28884493

    player28884493 New Member

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    Didn't get 2 of my recharge credited, and today is last day of my easy income. This is Minh T from server 17
     
  5. Jordandarlin69

    Jordandarlin69 New Member

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    BUYING CURRENCY NOT GIVING IN GAME TODAY , I BOUGHT $20.76 WORTH OF TOPAZ IN GAME , NONE HAVE SHOWED UP IN MY ACCOUNT , PLEASE CAN YOU RECTIFY THAT PLEASE TY
     
  6. AkRoPoL777

    AkRoPoL777 New Member

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    hi.. I have the same problem.. 15 minutes ago I uploaded and still did not receive Topaz.. Today is the second time that happens
     
  7. AkRoPoL777

    AkRoPoL777 New Member

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    I don't know if I'll ever load again. I'm always afraid to load if I get my topaz on time.
     
  8. S3xyGirl

    S3xyGirl New Member

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  9. AkRoPoL777

    AkRoPoL777 New Member

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    AkRoPoL777 New Member


      • [​IMG]









    hi.. I have the same problem.. 30 minutes ago I uploaded and still did not receive Topaz.. Today is the second time that happens ..I don't know if I'll ever load again. I'm always afraid to load if I get my topaz on time.
     
    Last edited: Jul 28, 2019
  10. S3xyGirl

    S3xyGirl New Member

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  11. S3xyGirl

    S3xyGirl New Member

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    Shishiboo likes this.
  12. player28720310

    player28720310 Member

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    As much as I hated doing it, I sent in a ticket. I know you are trying to help Athena but that is like the "kiss of death" response we all dread hearing. We just want what we paid for and it is extremely frustrating not having it sent or done.

    Thanks,
    Em

    upload_2019-7-27_23-38-46.png
     
    LadySLADJANA likes this.
  13. S3xyGirl

    S3xyGirl New Member

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    while theirs not much i can do at the moment just being a mod, i wanted to make sure ur message was addressed.
     
  14. weggenz

    weggenz New Member

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    i didint receive 120 topaz my recharge
     
  15. LadySLADJANA

    LadySLADJANA New Member

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    Same problem here in server S2 .. grrrr. ticket send
     
  16. Tricia

    Tricia Active Member Staff Member Moderator

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    Who has problems to recharge.
    Send ticket and give ticket nro to here or come to discord to inform that to us.
    We try to help everybody right away.
     
  17. Tricia

    Tricia Active Member Staff Member Moderator

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    Send a ticket and give us your ticket nro in here or come to discord to give that to us.
     
  18. Smokey [29038394]

    Smokey [29038394] New Member

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    I recharged 30 minutes ago where are my 1000 + topaz???? You had no problem taking my money from my bank . I WANT MY TOPAZ!!!!!!!!!!!!!!
     
  19. Shishiboo

    Shishiboo Moderator

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  20. Smokey [29038394]

    Smokey [29038394] New Member

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    Ticket ID: 425885