RECHARGE STILL NOT FIXED

Discussion in 'Help and Support' started by brutush808, Jul 28, 2019.

  1. Smokey [29038394]

    Smokey [29038394] New Member

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    OK THIS IS BULLCRAP!!!!! i RECHARGED AT 8:15 AM THIS MORNING IT IS NOW 6:28 PM WHERE ARE MY TOPAZ I PAID FOR. Was told should be fixed by18:30 that didnt happen !!!! WE SHOULD NOW GET TOPAZ COMPENSATION FOR THIS GLITCH IN YOUR GAME . Yes I have sent a ticket in . I also posted on MSA post with my game name and ticket number and NOTHING . FIX IT !!!!!!!!!!!!!!!!
     
    prizm likes this.
  2. Shishiboo

    Shishiboo Moderator

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    I have requested a look at your ticket and am still waiting to hear back. Please refrain from making new posts on the same subject as it is already being looked into. I understand your frustration greatly and will inform you of any advancement in the issue..
     
    Bejszi likes this.
  3. Smokey [29038394]

    Smokey [29038394] New Member

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    ty Shishibo . I will not make another post about it. But it is now going on 15 hours since i recharged . I know things like this take time. Yes I am very frustrated about this. This has never happened before. BUt for a serious matter like this I would think it would have been handled and solved much sooner than this. Like I said going on 15 hours now. Yall had no problems taking my money from the bank but take forever to solve a serious issue that has happened to many other players in this game besides myself. I look forward to hearing that this has been resolved very soon .
     
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  4. prizm

    prizm New Member

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    I paid topaz too and put in a ticket 4 days ago.. I got my topaz but still cannot load the bag nor can the game take anything from Boss wins into it.. utterly frustrating.. and such a disappointment paying for something broken I hear you.. I hope your issue is solved soon