I was stuck in Erebus and went to recharge diamonds to get out. First payment was accepted for 1,000 diamonds (9.99) but I received NO diamonds. I refreshed, signed out, rebooted my comp, but still nothing. I thought it was a fluke, so I purchased 4,000 diamonds (39.99) and the SAME thing happened!!! Now I've been charged for 5,000 diamonds I NEVER RECEIVED, but they certainly got their money out of my payments. NOT a very happy camper here!!! ALSO, did not get my 600 points and items won due to the time running out trying to see "why" I didn't get my diamonds. Just added salt to the wound. Game has some really BAD issues. Especially when you can't even turn in a support ticket (another issue).