Your new security verification is really messed up. You have a player playing for months and in the past 3 days, you have to talk to someone in live chat to get recharge finalized. I know for a fact paypal has sent the funds but you hold them and ask for a screenshot of payment. You have the payment!!! In the United States you don't send screenshots of payments due to theft. Your company is asking for that and wary people won't do that. Your new business practice is going to cost you more than you think. My husband tried to do a large recharge and you asked all this. He will not do that since he has been doing this all along and no problems. His paypal shows payment sent but you want him to verify it too? Fix your business practice. He will not come back until you do and will keep his thousands of dollars he was willing to spend.