Lucky Wheel... wrong prize?

Discussion in 'Help and Support' started by Xtenchen, Mar 2, 2018.

  1. Xtenchen

    Xtenchen Member

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    I won one of those cool get a yellow card or ORANGE souls, well went to open and unless im really misunderstanding, i got a choice of purple card or yellow soul?!
    So is this a nice lil glitch needs asap fixing or what, i didnt use the soul its in my bag, feel free to send me a orange thanks :) ( I did open it, hoping it was just bad translation)

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    Last edited: Mar 2, 2018
  2. Xtenchen

    Xtenchen Member

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    midnight here so off to bed.. hope i get a good response by morning or right prize in mail :) night folks!!
     
  3. Tricia

    Tricia Active Member Staff Member Moderator

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    Can you be so kind and send a ticket?
    Im in your server this moment because wanted to talk with you
     
  4. Ajani

    Ajani Active Member

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    i just got the same box, now i'm scared to open it :confused::oops:
     
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  5. S25 Doria Rose

    S25 Doria Rose Active Member

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    same issue have 2 of the boxes mouse over the box says epic soul or card but when you go to open it its unique soul or purple card
     
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  6. Rhoan

    Rhoan Active Member

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    Ah, damn. If I'd known I wouldn't have opened mine...

    I didn't check what the boxes said before I opened them.
     
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  7. Tricia

    Tricia Active Member Staff Member Moderator

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    This been reported right away, waiting news about this too.
     
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  8. S25 Doria Rose

    S25 Doria Rose Active Member

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    I filed a ticket yesterday still waiting on response :(
     
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  9. Xtenchen

    Xtenchen Member

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    I checked it right away :) Now i have 8 boxes, sooo.... not good. It is also the weekend so i get to sit and be so ticked off these boxes r in my inventory and i aint going to open them now, lol
    Already put a ticket in, good luck to all of us :)

    Btw, i love this lucky wheel! Except it is recharge only, haha. Most the prizes except for goddess stone seem well worth it :)
     
  10. Xtenchen

    Xtenchen Member

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    Well i was hoping if i clicked it, it would of given me orange soul and just been bad google trans. But sadly was yellow. You all need to get everyones attention, because whoever won this is owed now :)
     
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  11. Alura

    Alura New Member

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    I got 6 of those and I got yellow soul not orange lol
     
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  12. Ajani

    Ajani Active Member

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    we have a couple ppl that have opened their boxes because they didn't know, non of them got higher soul or card
     
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  13. Ajani

    Ajani Active Member

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    think the answer to the "wrong" price is easy to answer

    another translation error

    in the wheel you can get 2 of those boxes, both have the same description but they aren't the same

    if you look into the wheel messages you see some get an announcement when getting a box - this is the one that gives you orange soul/yellow card
    the other box is supposed to give yellow and purple like we all got
    it's simply a wrong description

    so don't start hoping :) we'll get the info that it was a description mistake, and that's it
     
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  14. s67Lovely

    s67Lovely Active Member

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    all 10 i open just gave yellow souls
     
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  15. Alura

    Alura New Member

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    it's most definitely a glitch on the program side all the ones I opened before was the same I'm not going to open the ones I got now until its fixed.
     

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  16. S25 Doria Rose

    S25 Doria Rose Active Member

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    now up to 10 of the chests and still no reply from support
     
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  17. Xtenchen

    Xtenchen Member

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    Well sucks for them then, because i want what was described, maybe they need a better google translating staff member. I dont even want a crappy yellow soul i want orange! It is late monday now, almost tuesday for there russian time. I have got NO response, period. I am gettin very ticked off! I have now 9 boxes not counting first one, so i need a total of 10 fixes.
     
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  18. Alura

    Alura New Member

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    They told me they fixed the issue, meaning they just made it show purple card and yellow soul, not the orange one that was promised. the event is now over and I feel like I was gypped.
     
  19. S25 Doria Rose

    S25 Doria Rose Active Member

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    really unhappy with the turn out of this situation you turned all 13 boxes I had to the unique not 1 single epic soul until after your so called fix the problem I was able to get the epic from the wheel I feel all who had pulled the chests from the wheel deserve some compensation other than oh we corrected the problem and are just screwing you have a nice day
     
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  20. Alura

    Alura New Member

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    I agree they screwed us over and had us thinking it was an epic soul and now its unique. I am not pleased with this.
     
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