Important!!! Recharge problem

Discussion in 'Discussion' started by Tricia, Jun 26, 2019.

  1. Tricia

    Tricia Active Member Staff Member Moderator

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    Dear Player's

    Unfortunately payments stopped working in the game some technical reason.
    If you already faced this problem be so kind and prepare your info, screenshot's and send ticket about it.

    Payment problem will be fixed tomorrow early in the morning.
     
  2. a.mollekopf

    a.mollekopf New Member

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    Transaction number 455513993, not credited ingame.
     

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  3. madamalaska [19922332]

    madamalaska [19922332] Member

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    ive contacted support. their response was my payment was processed and now they will verify the transaction.

    problem is, the amount was taken from my account and verified thru paypal.

    now we've missed out on the rewards.

    1) god blessing
    2) daily top up
    3)topaz of gratitude
    4) add funds enjoy game
    5)event game reward
    6) get for free

    we should receive our rewards also... not just the topaz
     
    Bejszi and EchosSong like this.
  4. EchosSong

    EchosSong New Member

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    If you have a transaction number, there shouldn't be any verifying being done. I also pay through paypal and have a transaction from them as well. Compensation needs to be all the rewards we have missed out on plus our topaz and something extra for our frustration at something ALWAYS being broken.
     
  5. player [8805853]

    player [8805853] New Member

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    Last edited: Jun 27, 2019
  6. MsA[27983324]_1

    MsA[27983324]_1 Active Member Moderator

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    I'm sure they will focus on the payment issue first, to make sure nobody has lost any money as that is the most important thing. We just need to try and be patient. I imagine more information will be give to us tomorrow
     
    Sweety likes this.
  7. Sweety

    Sweety Member

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    Nasty Sweety S19 \ 16 now
     
  8. Tricia

    Tricia Active Member Staff Member Moderator

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    Dear players
    Payment issue has fixed.