I cannot Log In

Discussion in 'Help and Support' started by diehearts22, Apr 13, 2019.

  1. diehearts22 [28340078]

    diehearts22 [28340078] New Member

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    Hi There,

    Is there any problem with this game? It 's getting hard to log in on to the game, I keep clearing
    the cache of my browser and keep refreshing the game, but still failed to log in.


    Please help Me!!!

    Character Name : DieHearts
    Email: diehearts22@yahoo.com
     
    Player 1147462 likes this.
  2. Rhoan

    Rhoan Active Member

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    Are you trying to log through the 101xp portal or through facebook?
     
  3. player [22584261]

    player [22584261] New Member

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    I also cannot logg in through The 101xp.com portal

    it just gives empty screen not asking for flash like usual and doesn't move on.

    This gives me a big disadvantage in recharging.
     
  4. Rhoan

    Rhoan Active Member

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    Are you having the same problem on multiple browsers?
     
  5. Odon

    Odon New Member

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    I know there's server maintenance but this is a different message: (all I did was refresh the page when I got home and saw it down for maintenance.)

    upload_2019-4-26_0-23-12.png
     
  6. Odon

    Odon New Member

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    ...and it's back up.
     
  7. Xiamara

    Xiamara New Member

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    what server you play?
     
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  8. prizm

    prizm New Member

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    Sardonyx is back up
     
  9. Bejszi

    Bejszi Well-Known Member

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    Dragon Glory doesn't have Sardonyx server. :)
     
  10. Blessing Angel

    Blessing Angel New Member

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    Why can I log in the game this morning? Can't even get the support page either to report it!!! What is going on, I sure would like to know and understand what is preventing me to get in the game.
     
    SludGudz likes this.
  11. ᗩᒪᒪᎩ

    ᗩᒪᒪᎩ Active Member Moderator

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    Hello mamilie, I am on game and the game is working fine to me.
    Feel free to read this Guide and try the steps that are write there.
    Basic Troubleshooting
     
  12. player30742777

    player30742777 New Member

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    can someone help me please the game one load up im on S128 it was playing ok few hours ago but now keeps saying theres a error when i refresh it says that the server is not open yet i have recharge so much money and i do not want it to be for nothing can some one please tell me whats going on also i have tried through 101xp portal and facebook but both are saying the same thing
     
  13. s91.Adam Kruf

    s91.Adam Kruf Active Member

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    all good. Frequently, there is a maintenance every 2nd Friday, like now. Game is back up and running.
     
  14. Rhoan

    Rhoan Active Member

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    There is a scheduled maintenance every Friday that starts shortly after reset; if no merges are happening then I would expect game to be back up within the hour. To check if a maintenance is due in advance, click on Announcements on the game and scroll down to the weekend events. If we've had both events there will be a maint the following Friday.
     
  15. SludGudz

    SludGudz New Member

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    I have the same problem. I cleared cookies and cache and tried 4 different browsers. Won`t even pop up sign in page. Support doesn't open. It's like my IP is blocked.
    Disconnected half way through War of Gods event and I haven`t been able to get in since.
    Got my game wife logging me in from the other side of the planet with no problem.
    SludGudz is my ID. I play Dragonglory and Dragonblood.
     
  16. SludGudz

    SludGudz New Member

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    HELP please.
    I log in XP101 portal but doesn`t even load sign in box any more.
    Tried several browsers with same result.
    Doesn`t load support page so can`t get ticket.
     

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  17. Bejszi

    Bejszi Well-Known Member

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    if you hit F12 while trying to lad page, then you try to switch to "console" tab, what does it show?

    And if you try this, it doesn't help?

    Press ‘Windows Key + R‘ and then type in cmd in the Run box and hit Enter.
    Now type in the following command in Command Prompt, press Enter and then restart your computer.

    netsh winsock reset

    If it doesn’t fix the issue and type in the following command lines one by one and press Enter after each of them and then restart your PC again.

    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns
    ipconfig /registerdns
     
  18. Painstress

    Painstress Member

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    Slud if none of those suggestions worked, try playing the game through a VPN (Virtual Private Network). I am playing DragonGlory through the free protonVPN. I had a very similar situation to yours, and the only thing that will let me play is through a VPN.
     
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