How to contact technical support

Discussion in 'Game portal & Forum news' started by MichAnd, Feb 6, 2019.

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  1. MichAnd

    MichAnd Administrator Staff Member Community Manager

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    1) Go to the support page: https://en.101xp.com/help

    2) Choose the game that you need help with:
    [​IMG]

    3)Read the information that is available in the game section. Perhaps you will find the answer you are looking for:
    [​IMG]

    4)If you did not find what you were looking for and want to submit a ticket to the specialist, then you need to select the "no" option as the answer to the question "Was this information helpful?" in any article section:
    [​IMG]

    5)After that, fill in the application form in the technical support ticket as detailed as possible:
    [​IMG]

    6) Click "Send" and wait for the response from the support specialist. Please note that the response of the specialist may take up to three business days.

    Have a nice game!
     
    MichAnd, Feb 6, 2019
    #1
  2. အလွ

    အလွ Member

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    the nick is ingame name?
     
    အလွ, Feb 7, 2019
    #2
  3. Tricia

    Tricia Active Member Staff Member Moderator

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    Yes, its your ingame name
     
    Tricia, Feb 7, 2019
    #3
  4. player [18052516]

    player [18052516] New Member

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    METRO pueden explicar si es cierto que el juego se cierra definitivamente. Gracias
     
    player [18052516], Feb 18, 2019
    #4
  5. player29001214

    player29001214 New Member

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    Player29001214
    o jogo fechou agora irei perde tudo? por favor me expliquem,
    Da para transferis os recussos para outra conta, eu crio outra no celular e voces mandam tudos desta para a outra por favor:(:(:(:(:(:(
     
    player29001214, Feb 20, 2019
    #5
  6. SweetHoney

    SweetHoney New Member

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    Ticket can not send. After press Semd
    Ticket can’t send. After click “Send”, a spinning circle came up and keeps spinning. I tried on phone and computer. Same thing happen.
     
    SweetHoney, Mar 4, 2019
    #6
  7. Tricia

    Tricia Active Member Staff Member Moderator

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    Tricia, Mar 5, 2019
    #7
  8. pialexbr

    pialexbr New Member

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    Стро в социальной сети Уесть персонаж в социальной сети.
    Вы можете продолжить играть за него на портале 101XP.

    СЕРВЕРОВ НЕ НАЙДЕНО
    Che cosa vuole?
     
    pialexbr, Mar 30, 2019
    #8
  9. zelda

    zelda New Member

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    zelda, Sep 8, 2019
    #9
  10. zelda

    zelda New Member

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    no spanish, no russian ;( the page does not work, also 101 xp for flashplayer does not work, linecuts often. no fun anymore
     
    zelda, Sep 8, 2019
    #10
  11. Indigo Lady

    Indigo Lady New Member

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    Can someone please look at the support page after you select your game it remains blank and nothing is loading so no on can send tickets.
     
    Indigo Lady, Sep 9, 2019
    #11
  12. MsA[27983324]

    MsA[27983324] Active Member Moderator

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    Sorry guys, will mention it now. In the meantime, refreshing the support page seems to sort the problem.
     
    Last edited: Sep 9, 2019
    MsA[27983324], Sep 9, 2019
    #12
  13. Sylvia [21294152]

    Sylvia [21294152] New Member

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    Are you aware of this issue with Black Friday event? If so when will it be resolved?
     

    Attached Files:

    Sylvia [21294152], Nov 24, 2019
    #13
    Reeup likes this.
  14. player39095978

    player39095978 New Member

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    i can't download the client when i try to download it it just stops and says network error or, when i'm using a vpn, the download keeps restarting like the client is faulty and you guys don't want us to have it.
     
    player39095978, Jun 14, 2020
    #14
  15. Bansidhe

    Bansidhe Junior Member

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    How do I send in a ticket for Jade Goddess? it's not listed and not on the dropdown select game tab.
     
    Bansidhe, Nov 20, 2020
    #15
  16. player1607413115

    player1607413115 New Member

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    Very frustrated that someone opened an account using my email address, and there is no way to delete the account.
     
    player1607413115, Dec 8, 2020
    #16
    Reeup likes this.
  17. Reeup

    Reeup New Member

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    How to get assistance on Era of Legends??! It’s like I have to start a petition... I have all the things that you guys want and submitted a ticket posted on Facebook what else’s do you want???

    IGN: ReeUp
    Sever NOVA US14

    @mitch and other mods
    #reply #customerservice
     
    Last edited: Dec 16, 2020
    Reeup, Dec 16, 2020
    #17
  18. player45503195

    player45503195 New Member

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    Same. Someone did the same with my e-mail account. I would like to remove this account.
     
    player45503195, Dec 18, 2020
    #18
  19. player45696794

    player45696794 New Member

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    Same here. Please help!
     
    player45696794, Dec 26, 2020
    #19
  20. pancakes71 [25783474]

    pancakes71 [25783474] New Member

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    pancakes71 [25783474], Jan 16, 2021
    #20
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