How to contact support

Discussion in 'Guides & FAQs' started by ᗩᒪᒪᎩ, Aug 21, 2020.

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  1. ᗩᒪᒪᎩ

    ᗩᒪᒪᎩ Active Member Moderator

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    Small guide how to send an ticket to Support


    Up from your game screen you see in blue line Support, click that:

    [​IMG]


    Or if you play thru FaceBook, it look like this:

    [​IMG]
    upload_2018-7-29_0-10-50.png



    It open following screen to you, there you choose Dragon Glory and click that:

    [​IMG]




    In that page, bottom of right corner you see Submit the ticket, click that:

    [​IMG]



    And then you have ''My ticket'' what you fill and send to Support:

    [​IMG]


    Add screen in here:

    upload_2018-3-13_13-11-55.png

    It open to your own computer select Window where you choose a file / picture / screen shot to add to the Ticket:

    upload_2018-3-13_13-13-4.png

    After you have added file, it should look like this:

    upload_2018-3-13_13-13-32.png


    After you send your ticket, you get an ticket number and same ticket number with answer your ticket has been sent to your e-mal address. Is the same e-mail you have used when you have sent the Ticket.
    You can communicate with Support either the way mentioned above or thru Facebook Page private messages, Forum Private messages to our Community Manager MichAnd or from your e-mail by sending an mail to --->
    support@101xp.zendesk.com


    You can always check your ticket number and also if you got any answer to your ticket in this way:
    -Up blue line in your game screen, you see your name with your picture;
    -Click that then a new tab will open like in my image;
    -Click then on ''Support'' and there you will see all your past tickets active/closed/solved what so ever :)

    upload_2020-8-21_17-21-31.png

    IF you have problem to send ticket, be so kind and send to the Game Moderators private messages here on Forum or find them on Game Servers.
    As well Moderators can be contacted thru Discord Dragon Glory Server, so they can help you to contact support.

    Dragon Glory Discord Channel



    After 101xp portal update most of ways to sending a ticket doesn't work.


    !!! Here the new way of sending tickets !!!


    1. Go to link: https://en.101xp.com/help

    2. Select your game

    3. Open random guide

    4. Scroll down, until you find this:

    [​IMG]

    5. Click "NO"

    6. Ticket form will pop up:
    [​IMG]

    Now you can continue as you already know - select game, platform, name your issue...
     
    Last edited: Sep 14, 2020
  2. ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ●

    ●ᴾᴱᴾᴾᴲᴿᴹїᴻᵀ● Active Member Moderator

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