How to contact support

Discussion in 'Guides & FAQs' started by Tricia, Feb 14, 2018.

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  1. Tricia

    Tricia Active Member Staff Member Moderator

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    Small guide how to make a ticket if you have an issue when you feel you need to report something or find a bug etc.
    Step by step:


    Up from your game screen you see in blue line a support, click that:

    [​IMG]


    OR if you play true FB, it look like this:

    [​IMG]
    upload_2018-7-29_0-10-50.png



    It open following screen to you, there you choose Dragon Glory and click that:

    [​IMG]





    In that page, bottom of right corner you see Submit the ticket, click that:

    [​IMG]



    And then you have My ticket what you fill and send to support:

    [​IMG]


    Add screen in here:

    upload_2018-3-13_13-11-55.png

    It open to your own computer select window where you choose a file / pic / screen to add to the ticket:

    upload_2018-3-13_13-13-4.png

    After you have added file, it should look like this:

    upload_2018-3-13_13-13-32.png


    After you send your ticket, you get ticket nro and same ticket nro with answer your ticket has been sent go to your e-mal address what you have use when you have make a ticket.

    You can communicate with support either true game message or from your e-mail:



    How to check my ticket nro and answer/answer's what I got from support?


    You can always check your ticket nro and also have you got any answer to your ticket in this way:

    Up blue line in your game screen, you see your name with your pic (if you have choose some pic to your account), right side of your pic is small arrow, you have two option: account and log out, click account:

    [​IMG]




    You got a window to your account info, open message and you see ticket/tickets what you have send to support and can open it and check your ticket

    [​IMG]


    IF you have problem to send ticket, be so kind and send to mod's pm so they can help you to contact support.


    Hope this small guide help you :)
     
    Last edited: Jul 28, 2018
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  2. Bejszi

    Bejszi Well-Known Member

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    After 101xp portal update most of ways to sending a ticket doesn't work.


    Here is temporary "how to".

    1. Go to link: https://en.101xp.com/help

    2. Select your game

    3. Open random guide

    4. Scroll down, until you find this
    [​IMG]

    5. Click "NO"

    6. Ticket form will pup.up
    [​IMG]

    Now you can continue as you already know - select game, platform, name your issue...
     
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