Are you sure you are logging in the same way? Did you use portal or fb before? It should have shown you the servers that you have toons on separate from all servers.
No matter from wich side I want to log in, server wish to start from beginning, that is problem, not showing my toon where I stopped to play!! Make me sick 2 years I suffering with game and payed money, now weekend here and not can play hole day!?
If you go fb or 101xp always hit same server number right so not would be problem if not faced up something with merge, that is real question!
I mean have you sent a ticket in the past because you have to list your server when sending and if you have you should have email confirmation with a ticket # that they can look up.
OK I find some my old ticket in mailbox what I was send to devs about problems like Lady Jenny, maybe this will help you to find me faster,!! Look in attachment..... This is from year 2018 so.....
Nooo still nothing,, just Miki write back will look but she busy and I send to devs too my problem, need time to respond back guessd