[Guide] How to report a bug

Discussion in 'Help and Support' started by Bejszi, Mar 26, 2018.

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  1. Bejszi

    Bejszi Well-Known Member

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    Our dearest players.

    When reporting anything, please stick to the template below - simply copy and paste it, and change all parameters according to your individual issue.

    Why is this necessary?
    As you can imagine, both our Moderator and the Development Team rely on precise descriptions of issues. Without that, it may not be possible to identify it, or it may take much more time and communication than necessary. This is why we will establish a standardized template containing all the information necessary. In the end, everybody benefits.
    • The Community benefits, because all information will be available in the first post, rather than the QA Moderators having to ask for more information;
    • Bugs can be easily reproduced and forwarded to the Development Team;
    • The Development Team benefits, because they can then easily identify and resolve the issue faster, resulting in faster bug fixes.

    Guide to reporting issues on the forum


    Thread name - the summary of your issue

    Post a thread in this (Help and Support) section, then won't be necessary to search it through whole forum and it means that your thread will be lost without noticing of responsible people. Click here to create thread

    In the title, please use a short (but accurate) description of the problem.
    Good example: AFK Card stays stuck during Guild Battle
    - to the point, all necessary information has been included, no unnecessary information has been added
    Bad example: omg it doesn't work!!!?
    - bad wording, it is not clear what unit exactly it is referring to
    Bad example: When I go to Guild Battle with AFK card, it is sometimes stuck and I am not able to earn points for my rewards which I need for purchasing items in guild shop.
    - bad wording, much of the information is not important for the issue itself

    The post - all the important data of your issue

    In the post itself, please include the following information. This template you can simply copy and paste into your post, ready to fill in.

    ----------

    Character ID:
    Game server:
    Browser version:
    Flash Player version:
    Operating System:
    Screen resolution:


    Reproducibility: __/5 (1/5 = happened once; 2/5 = happens randomly; 3/5 = happens sometimes; 4/5 = happens often, but not always; 5/5 = happens always)

    Event title: __ (if applicable)

    Current situation:
    __
    __

    Expected situation:
    __
    __

    Reproduction Steps
    1.
    __
    2. __
    3. __
    4. __
    5. __

    Add more steps if needed. Include only ONE action for each step!

    Screenshots of the bug:
    (add as many screenshots as you need)


    ----------

    If there are any questions regarding this template, please send a private message to any of the Moderators.
    We hope that this template will help both sides, so we really appreciate your help!

    NOTE: If you feel that it wouldn't be good posting a bug publicly, you can still send it in PM to our moderators, or directly through ticket to the support.
     
    Last edited: Mar 26, 2018
    Chipper likes this.
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