About 5 months ago they took away the ability to earn balens by completing offers such as surveys and trying new games. When I ask support even now all they say is "Hello. Due to technical difficulties the "Earn Balens" function is unavailable for the moment. We're working to resolve this issue. Apologies for the inconvenience." And this is the exact same message I've gotten every single time these past 5 months. Not a single word of how or when the intend fix it. And they did not tell an players that they would be taking it away, they jus did it hoping we would forget.