disappeared fortune vouchers

Discussion in 'Help and support' started by Eliana Baker, Jan 13, 2020.

  1. Elii

    Elii New Member

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    Hi!
    I wanted to use fortune vouchers today, but they disappeared.There were over a thousand pieces, now there are 10 in my bag.
    I sent a ticket with a photo showing that I did not use vouchers.
    10 hours passed but no change.
    Has this happened to anyone else?
     
  2. Bonnie

    Bonnie Active Member Staff Member Moderator

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    hi Elii, It didn't happen to me and I have not heard of it happening to anyone else, I hope you have had a reply now from your ticket and the problem has been resolved.
     
  3. Elii

    Elii New Member

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    I did not receive an answer and unfortunately the problem was not resolved
     
  4. Bonnie

    Bonnie Active Member Staff Member Moderator

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    I am sorry to hear that, I shall report this tomorrow
     
    Bre[22970870]_1 likes this.
  5. Elii

    Elii New Member

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    Thanks, but today I sent another ticket and got an answer:
    " When this or that item really disappear it involves investigation and developers and may take a huge amount of time."
    :(
     
    Last edited: Jan 15, 2020
  6. Bonnie

    Bonnie Active Member Staff Member Moderator

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  7. Elii

    Elii New Member

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    pfff...
    "Dear player, the vouchers are limited time item and the logs show that they expired. This is not actually a technical issue."
    Those never didn't expire to anyone, except me now.They solved the problem, thank you very much :mad::mad::mad:
     
    Last edited: Jan 17, 2020
  8. Bonnie

    Bonnie Active Member Staff Member Moderator

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    mine expire if I don't use them when the event finishes
     
  9. Elii

    Elii New Member

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    A lot of people used it on the last day