codex reward screen is black

Discussion in 'Help and Support' started by madamalaska [19922332], Aug 20, 2019.

  1. madamalaska [19922332]

    madamalaska [19922332] Member

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    is the bug gonna be fixed?
    rewards sent in mail?

    have an exclamation mark all day and cant collect
     
  2. MsA[27983324]_1

    MsA[27983324]_1 Moderator Moderator

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    It has been reported
     
  3. madamalaska [19922332]

    madamalaska [19922332] Member

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    so, did they respond and give an answer?
    or we just ignore this issue like all others?
     
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  4. LadySLADJANA

    LadySLADJANA New Member

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    lol SAME :mad: I not get my reward an mail and spend 1500 seal !!! Today again is bug in codex :(... http://prntscr.com/ovizuc http://prntscr.com/ovj062
     

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  5. Bejszi

    Bejszi Well-Known Member

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    We (s1) have mount event and it's same. Forwarded already.
     
  6. LadySLADJANA

    LadySLADJANA New Member

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  7. Bejszi

    Bejszi Well-Known Member

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    Devs are aware, I hope they will deal with it soon...
    Also I was told to ask you for submitting a ticket, if possible :)
     
  8. madamalaska [19922332]

    madamalaska [19922332] Member

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    gosh darn it,,,,
    it was mount last night when reset happen...
    i leveled up my mount, collect 4 chests in mail,,,,,,,,
    got disconnected,,,,
    logged back in,,,,
    then it was CODEX againo_O
    Now, i cant collect the CAPACITY rewards for mount....
    everytime i refresh bag, it tells me DESTROY OUTDATED ITEMS...
    :rolleyes:

    HOPE THEY GO THRU OUR ACCOUNT ACTION LOGS AND REIMBURSE,,,,ive been saving them mount gems for event~ lmao!!!
     
  9. MsA[27983324]_1

    MsA[27983324]_1 Moderator Moderator

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    Yes that is a known bug and it has been reported.

    At 00:00 if you don't refresh, it will transition okay, but if you refresh during the time 00:00 to 1:00, when you come back it will all revert back to gems from the day before.. Then you need to refresh again after 1 am-ish to get the events back on track. I will mention this again
     
  10. madamalaska [19922332]

    madamalaska [19922332] Member

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    omg,,,now it mount again,,,
    but i cant use my rewarded mount gems and CAPICITY rewards are gone!!!
    thats over 100 mount gems!!!:mad::mad::mad::mad::mad::mad:
     
  11. MsA[27983324]_1

    MsA[27983324]_1 Moderator Moderator

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    It will be mount yes, because codex was yesterday. Can you send a ticket to support, showing the mount gems you cant use, and give me the ticket ID number please
     
  12. Mad Moxxi

    Mad Moxxi Administrator Staff Member Community Manager

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    All the event issues have been reported. It was the problem with data center, we started the maint to fix the events. The compensation must be sent.
     
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  13. Mad Moxxi

    Mad Moxxi Administrator Staff Member Community Manager

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    And, please, if you faced the problem write the tickets and send your ticket ID if you don't get the answer.
     
  14. LadySLADJANA

    LadySLADJANA New Member

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    Moxxi do we get reward for last 2 day seal and artifact spend ?
     
  15. Bejszi

    Bejszi Well-Known Member

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    As she said, send a ticket to support :)