Black Screen to Divine World

Discussion in 'Help and Support' started by Sriracha, Apr 3, 2018.

  1. Xen Hexia

    Xen Hexia Active Member Moderator

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    Hello,

    I have been trying for several hours to get into Divine World but get a black screen then a System overload message. All other cs events work. As of right now only 1 other player has this happening. Anyone else have or had this issue?
     
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  2. .Lilith.

    .Lilith. Active Member Moderator

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    I have heard of a similar sounding issue from another player of which there is black screen for a while before getting the disconnected message and completely unable to access Divine World.

    If you didn't already, send in a ticket to support.
     
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  3. Xen Hexia

    Xen Hexia Active Member Moderator

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    Thank you so much for responding I have put in a ticket.
     
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  4. .Lilith.

    .Lilith. Active Member Moderator

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    Awesome. Don't forget screenshots. :)
     
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  5. Xen Hexia

    Xen Hexia Active Member Moderator

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    Oh my gosh yes! Well they aren't of much, just a black screen. :(
     
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  6. .Lilith.

    .Lilith. Active Member Moderator

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    And the dc notification. :(
     
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  7. Edna

    Edna Member

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    may be it broke cause of sumday night maitnenancr????
     
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  8. Xen Hexia

    Xen Hexia Active Member Moderator

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    I hope not but there are very few effected in this instance.
     
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  9. Cookies

    Cookies Member

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    I dont understand how this is happening to 2 players. Will someone with a clue explain it?
     
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  10. Lav[12936431]

    Lav[12936431] Active Member

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    There are many factors as to why this can happen. Unfortunately it would take a book to list them all. I will say this with it happening to just a small and i mean very small group it can be a relay from their internet server to the 101 internet server that is down. it doesnt have anything to do with 101 but the relay system from their location to the other servers, these are called jumps. If one of these jumps is not working it will prevent the migration to the DW server area. Thanks for sending the ticket and if it is on the 101 side they will look into it and get it fixed.
     
  11. Xen Hexia

    Xen Hexia Active Member Moderator

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    Thank you. It has to be exclusive to the game because I tried different browsers, computers, etc., as did the other player having the same issue.
     
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  12. Xen Hexia

    Xen Hexia Active Member Moderator

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    ID 303110 Still no entrance to Divine World. 4 days no void rewards and 3 for nor Hide and Seek. Not to mention I can't go over and help anyone who may need it.
     
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  13. .Lilith.

    .Lilith. Active Member Moderator

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    Any response from support, Sriracha?
     
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  14. Xen Hexia

    Xen Hexia Active Member Moderator

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    None and I put my ticket in 2 days ago. :oops:
     
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  15. .Lilith.

    .Lilith. Active Member Moderator

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    Did they mark your ticket as resolved or still open?
     
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  16. Sierra

    Sierra New Member

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    I am still waiting for a fix of my Divine World/void problem. When I go into DW all I get is black screen.
     
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  17. Autumn

    Autumn Member

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    It is not a small group of people. There are lots of us experiencing it. The dreaded black screen... The cross server DC.... Happening all the time, several times a day. But I have so many other things to send in tickets about. Not 101???? I beg to differ.
     
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  18. .Lilith.

    .Lilith. Active Member Moderator

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    For those who don't dc while hopping into Divine World, many people have noticed how the black screen or this screen (see below) appears to showing up for longer and longer time spans. I recorded one where it has taken almost 15 sec for me to escape this screen (same one below). A few of my guildmates have expressed similar observations.
    [​IMG]
    This has never happened before until recently. :confused:
     
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  19. Xen Hexia

    Xen Hexia Active Member Moderator

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    Today will mark 6 days for no void and 5 for Hide and Seek. 2 weeks no ranking. I have minimal response on my ticket and it is some sort of bug on my game. :confused:
     
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  20. Xen Hexia

    Xen Hexia Active Member Moderator

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    Me too. Still not working. :eek:
     
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