Account Issues

Discussion in 'Help and Support' started by player28543845, Dec 8, 2018.

  1. player28543845

    player28543845 New Member

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    brasil



    essa mensagem eu recebi por pedir reembolso.




    Devido a atividades suspeitas em sua conta, semelhantes a tentativas de fraude, desativamos seu acesso ao serviço temporariamente. Por favor, envie um serviço de suporte para obter mais informações sobre o caso.




    tentativa de fraude? minha ou de voces?
     
  2. Allyisah

    Allyisah Active Member Staff Member Moderator

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    (Translation into English)
    I received this message for asking for a refund.
    Due to suspicious activity on your account, similar to attempted fraud, we temporarily disable your access to the service. Please send a support service for more information on the case.
    attempted fraud? me or you

    Você fez um estorno? Quando você faz um estorno. Sua conta é temporariamente suspense.

    Did you do a chargeback? When you do a chargeback. You account gets temporarily suspended.
     
  3. player28543845

    player28543845 New Member

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    Fiz o estorno porque nao conseguia jogar.

    Ninguem me ajudou. Bloquearam minha conta agora por causa do estorno.

    Eu nao entendo o porque bloquear foi tao rapido, mas me ajudar nao.

    Eu gosto do jogo e queria continuar jogando, mas tive problemas e nao tive ajuda.
     
  4. Allyisah

    Allyisah Active Member Staff Member Moderator

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    Isso é padrão para ser bloqueado por fazer um estorno em sua conta. Isso vale para praticamente todos os jogos.
    That is standard to be blocked for doing a chargeback on your account. That goes for pretty much every game.
     
  5. player28543845

    player28543845 New Member

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    Entao nao poderei mais jogar?
     
  6. Allyisah

    Allyisah Active Member Staff Member Moderator

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    Has support told you when you can play again? Normally, a charge back is a temporary ban.

    O suporte lhe disse quando você pode jogar de novo? Normalmente, a cobrança é uma proibição temporária
     
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  7. player28543845

    player28543845 New Member

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    eu gostaria de voltar a jogar '' Rainha dos Dragões''
     
  8. player28543845

    player28543845 New Member

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    O suporte nao responde aos meus emails.
     
  9. Allyisah

    Allyisah Active Member Staff Member Moderator

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    Support does not work on weekends. Hope you got an answer in the next few days. They also get very busy.
    O suporte não funciona nos finais de semana. Espero que você receba uma resposta nos próximos dias. Eles também ficam muito ocupados.
     
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  10. player28543845

    player28543845 New Member

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    Seu pedido (ID 362145) foi enviado!


    Pronto, ficarei no aguardo. Obrigado!
     
  11. Allyisah

    Allyisah Active Member Staff Member Moderator

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    Não há de quê